Newskies Helpdesk Agent

Dublin, County Dublin, Ireland · Customer Service


Ryanair is Europe’s favourite airline, carrying 119m p.a. on more than 1,800 daily flights from 85 bases, connecting over 200 destinations in 33 countries on a fleet of over 360 Boeing 737 aircraft, with a further 305 Boeing 737’s on order, which will enable Ryanair to lower fares and grow traffic to 200m p.a. by FY24. Ryanair has a team of more than 11,500 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and an industry leading 31-year safety record.

The Role

The role of a Newskies agent is to assist ground operation, airports, call centres, finance etc to ensure smooth running of the Ryanair operations. Ensuring all policies and procedures are adhered to and providing feedback to airports/ground ops/training etc.

We are very interested hearing from candidates who have a strong knowledge & background in Aviation. Working hours are based on shifts. The team is operational Mon – Fri, 06.00 – 00.00 and Saturday/Sunday/Bank Holidays 06.00 – 21.00

Duties Include:

Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call Centres. To provide this support agents are required to complete a range of duties some of which are outlined below:


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