Customer Service Team Leader

Dublin, County Dublin, Ireland · Customer Service

Description

Ryanair is Europe’s favourite airline, carrying 130m customers p.a. on more than 2,000 daily flights from 86 bases, connecting over 200 destinations in 34 countries on a fleet of over 400 Boeing 737 aircraft, with a further 260 Boeing 737’s on order, which will enable Ryanair to lower fares and grow traffic to 200m p.a. by FY24. Ryanair has a team of more than 13,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and extending an industry leading 32 year safety record.


Customer Service

120m passengers choose to fly with us this year and through our ‘’Always Getting Better’’ programme we are passionate about exceeding our customers’ expectations. Whether it is via social media, on the phone or online, we are on hand to provide vital support to our customers when they need it most. The continued drive to improve our customer experience has been reflected in the record passenger numbers and load factors we have had over the last 3 years.


The Role

We are currently recruiting for a Customer Service Team Lead working within our Dublin CS Operations. This is a fast paced and busy environment of +50 employees working across four key areas. This is a permanent position and is based in our Head Office in Swords.


Role and Responsibilities:

Requirements

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