Desktop Support Engineer

Dublin, County Dublin, Ireland · Ryanair Labs Dublin

Description

Ryanair is Europe’s No.1 airline, carrying 129m customers p.a. on over 2,000 daily flights from 87 bases, connecting 210 destinations in 33 countries on a fleet of over 400 new Boeing 737 aircraft, with a further 240 B737’s on order, which will enable Ryanair to lower fares and grow traffic to 200m p.a. by FY24. These modern aircraft are among the quietest and most fuel efficient in operation, making Ryanair one of the greenest, cleanest airlines in Europe. Ryanair’s team of over 13,000 highly skilled aviation professionals deliver Europe’s No.1 on-time performance, and an industry leading 32 year safety record.

The Department

Ryanair Labs is a state of-the-art digital & IT innovation hub creating Europe’s Leading Travel Experience for customers.

We currently have +100 staff working in our technology department in Dublin, with a further 250 working across our Travel Labs offices in Wroclaw and Madrid.

Our support team is made up of 17 engineers split across the 3 offices, Dublin/Madrid/Poland. They provide 24/7 monitoring of all critical systems and support for our internal staff.

This is an exciting opportunity for highly motivated individuals to work in a fast-paced customer focused ecommerce environment.

The Role

The Infrastructure team are currently recruiting for a Desktop Support Agent. Reporting to our IT Service Manager, this position is permanent and based in our Dublin HQ.

Responsibilities

Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment

Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.

Evaluate applications and software patches for desktop applications to see if they will solve desktop issues

End-User/Client facing configuration of Office 365

Image PC's and MAC's.

Working Knowledge of Active Directory.

End-User/Client facing configuration of Office 365

Support Triage steps to determine User, PC, Network, or Application problems

Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s

Network Printer installation / troubleshooting

Comfortable supporting mobile hardware (iPad, iPhone, Android)

Management and tracking of inventory through the full Asset Management Life Cycle

Requirements

3+ years hand on desktop support experience in a busy IT environment

Experience in remote PC fault diagnosis/troubleshooting

Strong troubleshooting skills with PC hardware

Knowledge of Active Directory, Microsoft Exchange, Windows XP/Vista/7/8/2008/10, Office 2003-2013, O365, Citrix, Terminal Server, Backups, Printing, Symantec Antivirus & Encryption, VPN

Excellent communication and documentation skills are essential

Good team player

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