Airport / Customer Disruptions Agent - Weekend Shifts

Airside Retail Park, County Dublin, Ireland · Customer Service

Description

Ryanair is Europe’s favourite airline, carrying 139m guests p.a. on more than 2,000 daily flights from 86 bases, connecting over 200 destinations in 37 states on a fleet of over 450 Boeing 737 aircraft, with a further 210 Boeing 737’s on order, which will enable Ryanair to lower fares and grow traffic to 200m p.a. by FY24. Ryanair has a team of more than 14,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and extending an industry leading 33 year safety record.

The Department

120m passengers choose to fly with us this year and through our ‘’Always Getting Better’’ programme we are passionate about exceeding our customers’ expectations. Whether it is via social media, on the phone or online, we are on hand to provide vital support to our customers when they need it most. The continued drive to improve our customer experience has been reflected in the record passenger numbers and load factors we have had over the last 3 years.


The Role

The role of a Newskies agent is to assist ground operation, airports, call centres, finance etc to ensure smooth running of the Ryanair operations. The successful candidate will ensure all policies and procedures are adhered to and providing feedback to airports/ground ops/training etc. We are very interested hearing from candidates who have a strong knowledge & background in Aviation.

This is weekend work only. The successful candidate will work a Friday – Monday. One 8 hour shift on the Friday. A 12 hour shift from 12pm – Midnight on both Saturday and Sunday. Final 8 hour shift on Monday. This is a permanent position and will be based in our Head Office in Swords, Co. Dublin. This position will report into the Newskies Helpdesk manager.


Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call Centres. To provide this support agents are required to complete a range of duties some of which are outlined below:

Requirements

Benefits

Staff Travel

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