Customer Care Claims Coordinator

Dublin, County Dublin, Ireland · Customer Service

Description

Ryanair is Europe’s favourite airline, carrying 119m p.a. on more than 1,800 daily flights from 85 bases, connecting over 200 destinations in 33 countries on a fleet of over 360 Boeing 737 aircraft, with a further 305 Boeing 737’s on order, which will enable Ryanair to lower fares and grow traffic to 200m p.a. by FY24. Ryanair has a team of more than 11,500 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and an industry leading 31-year safety record.


The Role

We are currently seeking a Customer Care Claims Coordinator for to manage, filter, and distribute the claims coming into our Custoemr Care Legal department. Reporting to the Customer Care Team Lead, this permanent position is based in our Swords HQ.


The Department

120m passengers choose to fly with us this year and through our ‘’Always Getting Better’’ programme we are passionate about exceeding our customers’ expectations. Whether it is via social media, on the phone or online, we are on hand to provide vital support to our customers when they need it most. The continued drive to improve our customer experience has been reflected in the record passenger numbers and load factors we have had over the last 3 years.


Key Responsibilities:

Requirements

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