Customer Experience Manager - Service Design

Dublin, County Dublin, Ireland · Customer Service

Description

Ryanair, Europe’s largest low fares airline is looking to grow its Product Design team. This is an exciting opportunity to work in one of Europe’s biggest consumer & travel brands, in a fast paced and challenging environment. From the cockpit and cabin to our state of the art head office here in Dublin, we want a team that is quick-thinking, fast-acting and hard-working. We’re looking for bright, talented and enthusiastic people who love design & and are focused on delivering a great UX.

The Department

120m passengers choose to fly with us this year and through our ‘’Always Getting Better’’ programme we are passionate about exceeding our customers’ expectations. Whether it is via social media, on the phone or online, we are on hand to provide vital support to our customers when they need it most. The continued drive to improve our customer experience has been reflected in the record passenger numbers and load factors we have had over the last 3 years.

The Role

As Manager of Service Design you are responsible for designing new customer service processes along with improving our existing processes. You will be an expert on the customer experience and you will work with various teams both in Customer Services and the Business Unit to improve quality, automation and efficiency. You will report to the Senior Director of Service.

Responsibilities:

Requirements

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