Customer Insight & Digital Reporting Manager

Dublin, County Dublin, Ireland · Sales and Marketing


Ryanair is Europe’s favourite airline, carrying 139m guests p.a. on more than 2,000 daily flights from 86 bases, connecting over 200 destinations in 37 states on a fleet of over 450 Boeing 737 aircraft, with a further 210 Boeing 737’s on order, which will enable Ryanair to lower fares and grow traffic to 200m p.a. by FY24. Ryanair has a team of more than 14,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and extending an industry leading 33 year safety record.

Ryanair is the biggest airlines company in Europe and was built to enable people travel around at very low fares. The company has revolutionised the flight market and has changed the way of doing tourism over the last decade. With more than a 120 million people flying every year and connecting flights from the more remote places in Europe, a career at Ryanair offers several ways to make an important impact this organisation

The Department

Ryanair Labs is a state of-the-art Digital & IT innovation hub creating Europe’s Leading Travel Experience for customers.Our Digital Department is made up of a mix of Design, Product and Marketing professionals. This is an exciting opportunity for highly motivated individuals to work in a fast-paced customer focused ecommerce environment.

The Role

We are looking for someone with a strong customer data analysis background to join our Digital Leadership team, reporting directly to our Digital Director. This position will work in a multi-disciplined team, working alongside marketing professionals who will own their work from the initial idea to the final implementation. You will work closely with the Digital team to identify high value customer segments and track performance of key digital initiatives. You will have a deep understanding of Ryanair customers and how they drive business performance. You will be a key point of contact within Digital for our Insight and Business Intelligence departments.

Your responsibilities will include:



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