Customer Service Manager

Madrid, Community of Madrid, Spain · Travel Labs Spain · TLS.CSM

Description

Ryanair is the biggest airlines company in Europe and was built to enable people travel around a very low fares. The company has revolutionised the flight market and has changed the way of doing tourism over the last decade. With more than a 100 million people flying every year and connecting flights from the more remote places in Europe, a career at Ryanair offers several ways to make an important impact this organisation.


The Department

120m passengers choose to fly with us this year and through our ‘’Always Getting Better’’ programme we are passionate about exceeding our customers’ expectations. Whether it is via social media, on the phone or online, we are on hand to provide vital support to our customers when they need it most. The continued drive to improve our customer experience has been reflected in the record passenger numbers and load factors we have had over the last 3 years.


The Role

As Manager of Customer Service, you are responsible for designing new customer service processes along with improving our existing processes. You will be an expert on the customer experience and you will work with various teams both in Customer Services and the Business Unit to improve quality, automation and efficiency. You will report to the Senior Director of Service.


Responsibilities:

Requirements

Here is what we are looking for:

Benefits

Flight Benefits

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